Refund & Cancellation Policy

Important terms regarding order cancellation and refunds for bulk Ethernet cable purchases from ULTRAETHER CABLE PVT. LTD.

Last Updated: April 2026  |  Company: ULTRAETHER CABLE PVT. LTD., Shop No 146, Ghaffar Market, Karol Bagh, Delhi – 110005

1. Overview

ULTRAETHER CABLE PVT. LTD. operates on an order-based manufacturing and supply model. All orders are processed based on enquiry and mutual agreement. Because cables are manufactured or bulk-sourced against specific orders, cancellations and refunds are handled on a case-by-case basis as outlined below.

2. Order Confirmation

An order is considered confirmed only after:

  • A quotation has been issued by ULTRAETHER CABLE PVT. LTD.
  • The buyer has accepted the quotation in writing (via WhatsApp or email)
  • An advance payment or purchase order has been received as agreed

Submitting an enquiry form on this website does not constitute a confirmed order and does not require a refund of any kind.

3. Cancellation Before Production Begins

If you wish to cancel an order after confirmation but before production or procurement has started:

  • Contact us immediately via WhatsApp (+91 7485961553) or email (order@ultraethercable.online)
  • Cancellations at this stage will be considered and the advance payment will be refunded after deducting any administrative or processing costs already incurred
  • The refund will be processed within 7 to 14 business days via the same payment method used

4. Cancellation After Production Has Started

If production or procurement of your specific order has already begun, cancellation may not be possible. In such cases:

  • Partial refund may be considered based on the stage of production
  • The buyer may be required to accept delivery of the partially completed or completed order
  • Any refund in this scenario is subject to mutual agreement and at our sole discretion

We strongly recommend resolving any concerns before confirming an order to avoid complications at the production stage.

5. Refund for Defective or Incorrect Goods

If you receive goods that:

  • Do not match the specifications confirmed in the quotation
  • Are found to have manufacturing defects upon inspection at delivery
  • Were delivered in the wrong quantity due to our error

Reporting Window: 48 hours of delivery via WhatsApp or email with photographic evidence.

Return Period: Physical return window is 15 days from delivery date for unopened, unused goods.

Refund Processing: After investigation and inspection approval, refunds are processed via bank transfer within 7-14 business days.

Non-Returnable: Cables that have been installed, spliced, or used in any way are non-returnable.

If the issue is confirmed to be our error, we will arrange replacement, replacement + credit, or refund.

6. No Returns for Correctly Supplied Goods

We do not accept returns or process refunds for goods that have been correctly supplied as per the agreed quotation, where the buyer has changed their requirement, specification, or project scope after delivery.

7. Refund Processing

Approved refunds are processed via bank transfer (NEFT/IMPS) within 7 to 14 business days from the date of refund approval. Refunds are not processed in cash. The exact timeline may vary depending on your bank's processing time.

8. Contact for Refund or Cancellation Requests

All cancellation and refund requests must be made in writing:

We recommend stating your order reference, date of confirmation, and the reason for your cancellation or refund request in the message.