Communication Policy

How we communicate with buyers regarding enquiries, quotations, documents, and order updates.

Last Updated: April 8, 2026 Applicable to: ultraethercable.online Company: ULTRAETHER CABLE PVT. LTD., Shop No 146, Ghaffar Market, Karol Bagh, Delhi – 110005

1. Primary Communication Channels

ULTRAETHER CABLE PVT. LTD. communicates with potential buyers and existing customers through WhatsApp, phone, and email. These channels are used for responding to enquiries, discussing product requirements, sharing quotations, and providing order-related updates.

2. Enquiry Handling

When you submit a form on this website, your enquiry is prepared for WhatsApp-based communication. Our team reviews the information you provide and responds during business hours. We do not guarantee an instant response at all times, but we aim to reply as promptly as practical.

3. Quotations and Order Discussions

Commercial terms, product specifications, delivery expectations, and any available documentation are discussed directly with the buyer before order confirmation. No order is treated as confirmed simply because a website enquiry was submitted.

4. Documentation Requests

If a buyer needs product-related documentation, batch information, or business details for procurement review, these requests should be made directly through WhatsApp or email. Availability may vary by product type, batch, and order stage.

5. Professional Conduct

We aim to keep communication accurate, professional, and limited to the enquiry or order context. We do not knowingly send misleading commercial statements or unsupported technical claims as part of our communication process.

6. Marketing Communication

We do not use the website enquiry process to enroll visitors into unrelated marketing campaigns. Communication is intended primarily for responding to product requests, quotations, and order discussions relevant to the buyer's enquiry.

7. Message Retention

Relevant WhatsApp and email communication may be retained for order handling, reference, and support purposes in line with our Privacy Policy.

8. Fraud and Verification Reminder

If you are unsure whether a communication genuinely came from ULTRAETHER CABLE PVT. LTD., contact us directly using the phone number or email published on this website. Buyers should avoid relying on unofficial third-party messages that cannot be verified.

9. Contact

Need to Discuss an Order?

Reach us directly on WhatsApp or submit a structured bulk enquiry with your quantity and product requirement.